Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

Our warehouse must receive the return within 14 days of the authorization.

Our 30-day refund guarantee is valid only for customers who purchased products from our official Shopify website.

Refund Policy for Returned Product(s):

• Refunds are only issued for items that were successfully delivered to our return center.
• Original shipping and handling costs are non-refundable for returns where the order was successfully delivered to the customer.
• Return shipping costs will be at the customer’s expense.

You can always contact us for any return questions at support@vitalio.shop

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any claims of shortage, damage, or missing scoops must be made within 7 days of receiving the package. We kindly ask that you retain both the product and its packaging while we review your requests, as they may be needed for further analysis or investigation. Our team will promptly assess the situation and assist you accordingly. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.